Design Leadership OS

Refunds

A fair policy for a digital product.

Design Leadership OS is delivered digitally and can be duplicated immediately. This policy explains when a refund is available and how access problems will be handled.

Effective September 16, 2026

Start with support

If you cannot access or duplicate the template, email within 14 days. The first priority is to restore access quickly. If the problem cannot be resolved, an eligible purchase will be refunded.

01

When a refund is available

You may request a refund within 14 calendar days of purchase when:

  • you were charged more than once for the same purchase;
  • the delivery or duplication link does not work and access cannot be restored within three business days after you provide the information reasonably needed to investigate;
  • the delivered product is materially different from the description shown before purchase; or
  • a refund is otherwise required by applicable consumer law.
02

What is not normally refundable

Because a digital template can be copied and used immediately, refunds are not normally provided solely because:

  • you changed your mind after receiving access;
  • you decided not to use Notion or no longer need the template;
  • you expected a feature that was not included in the product description or preview;
  • your employer prevents use of Notion, AI tools or external templates; or
  • you did not review the preview, product description or technical requirements before purchasing.

This section does not remove a refund or remedy that must be provided under applicable law.

03

How to request a refund

Use the private support channel included with your purchase confirmation within 14 calendar days of purchase. Include:

  • the email address used at checkout;
  • the order or transaction number;
  • the date of purchase; and
  • a brief description of the issue, including any error message relevant to an access problem.

Do not include full card numbers, passwords, workplace-confidential information or sensitive personal information.

04

Review and processing

Requests are reviewed in good faith. Additional information may be requested to confirm the transaction or reproduce an access problem. Approved refunds are submitted through the original payment method or checkout provider. The time needed for the credit to appear is controlled by the payment provider and your financial institution.

If a refund is issued, your licence to use the refunded copy ends. You must stop using and sharing the template and delete duplicated copies under your control, except where retention is required by law.

05

Mandatory consumer rights

This policy supplements the Terms of Use and Sale. It does not exclude, restrict or replace a warranty, refund, cancellation or other consumer right that cannot legally be waived in your jurisdiction.